Last updated: 26/08/2026

1. Who we are

Milne Installations provides home installation services, including kitchens, bathrooms & bedroom fitment and refurbishment.
For the purposes of applicable UK data protection law, Milne Installations is the data controller responsible for your personal information.

Company: Milne Installations
Address: Unit 7 & 8, The Village Workshops, Four Crosses Business Park, Llanymynech, SY22 6ST
Email: info@milneinstallations.co.uk
Telephone: 01938 570067

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. Information we collect

We may collect the following information when you use our website or contact us:

  • Name
  • Email address
  • Telephone number
  • Property or installation address
  • Details of your enquiry
  • Information about your installation requirements
  • Information you provide when requesting a quotation
  • Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Website usage and interaction information
  • Information about how you arrived at our website
3. Our website

Our website is built using WordPress. WordPress may process certain technical information required to operate, secure and maintain the website.
We may also use WordPress plugins and third-party services to provide features such as contact forms, analytics, security, performance monitoring and other website functionality. These services may process personal information on our behalf where necessary to provide their services.

4. Contact forms and Fergus

Our website includes contact forms that allow you to contact us or request further information about our services.
Our contact forms are connected to Fergus, a customer relationship and job management system. Information submitted through our website may be transferred to and stored within Fergus.
This information may include your name, contact details, property address and details of your enquiry.


We use this information to:

  • Respond to your enquiry
  • Contact you about your requirements
  • Prepare quotations
  • Arrange surveys or appointments
  • Schedule and manage installation work
  • Communicate with you about your project
  • Maintain customer and business records


Fergus acts as a service provider in connection with our customer and job management processes. Information submitted through our website may therefore be processed by Fergus in accordance with its own privacy and security practices.

5. Website analytics

We use analytics services to understand how visitors use our website and to help us improve its performance and content.
Analytics may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device and browser information
  • Approximate geographic location
  • Referring websites
  • How visitors interact with the website

We use this information primarily in an aggregated or statistical form to understand website traffic and improve our services.
Where required by law, we will obtain your consent before using non-essential analytics cookies or similar technologies.

6. Cookies

Our website uses cookies and similar technologies.
Cookies are small text files stored on your device that can help websites function correctly, remember preferences, understand website usage and improve your experience.
Some cookies are essential for the operation and security of our website, while others, such as analytics cookies, may require your consent.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. How we use your personal information

We may use your information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange appointments and surveys
  • Provide installation and other services
  • Communicate with you about your project
  • Manage customer relationships
  • Maintain business records
  • Improve our website and services
  • Analyse website usage and performance
  • Prevent fraud, abuse or security issues
  • Comply with legal and regulatory requirements
  • Establish, exercise or defend legal claims where necessary

We will only process your personal information where we have a lawful basis to do so.

8. Our legal basis for processing

Depending on the circumstances, we may rely on the following legal bases:


Contract: Where processing is necessary to provide services to you or take steps at your request before entering into a contract.


Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, managing our business, improving our website and services, and maintaining appropriate business records.


Legal obligation: Where we are required to process information to comply with a legal or regulatory obligation.


Consent: Where you have given us permission to process your information for a particular purpose, such as certain non-essential cookies or marketing communications.
Where we rely on consent, you may withdraw that consent at any time.

9. Who we share your information with

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Fergus and other customer or job management systems
  • Website hosting providers
  • WordPress-related service providers and plugins
  • Website analytics providers
  • IT and technical support providers
  • Contractors or suppliers involved in providing services to you
  • Professional advisers, such as accountants, insurers or legal advisers
  • Government bodies, regulators or law enforcement authorities where legally required

We do not sell your personal information to third parties.

10. International transfers

Some of the third-party services we use may process or store personal information outside the UK.
Where this occurs, we will take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection law.

11. How long we keep your information

We will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records and comply with legal, accounting or reporting requirements.
Different types of information may be retained for different periods depending on the nature of the information and our legal obligations.
When information is no longer required, we will securely delete or anonymise it where appropriate.

12. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

13. Your rights

Under applicable UK data protection law, you may have rights including:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to object to certain types of processing
  • The right to request restriction of processing in certain circumstances
  • The right to request transfer of your information in certain circumstances
  • The right to withdraw consent where we rely on consent

To exercise your rights, please contact us using the details provided above.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concerns.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

15. Third-party websites

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will always be published on this page, with the “Last updated” date shown at the top.

17. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Milne Installations
Unit 7 & 8, The Village Workshops, Four Crosses Business Park, Llanymynech, SY22 6ST
info@milneinstallations.co.uk
01938 570067